Terms of service

Terms of Service

Roviani Milano
Official Website: roviani.com
Customer Service: service@roviani-milano.com

Effective Date: January 1, 2026

1. General Information

These Terms of Service govern your access to and use of roviani-milano.com and form a legally binding agreement between you (“Customer”) and Roviani Milano (“Company,” “we,” “us,” or “our”).

By accessing our website or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service, as well as our Shipping Policy, Return & Refund Policy, and Privacy Policy.

2. Eligibility to Purchase

To place an order on our website, you must:

  • Be at least 18 years of age

  • Provide accurate, current, and complete information

  • Be authorized to use the selected payment method

We reserve the right to refuse or cancel orders at our discretion.

3. Products and Availability

All product descriptions, images, and information are provided for illustrative purposes.

Product availability is not guaranteed until the order has been confirmed and processed.

If an item becomes unavailable after purchase, we will contact you and offer:

  • A full refund, or

  • An alternative product, if available

4. Pricing and Payments

All prices are displayed in U.S. Dollars (USD) or Canadian Dollars (CAD), depending on the customer’s selected region.

We reserve the right to modify prices at any time without prior notice. However, the price charged will always be the one displayed at checkout.

We accept major online payment methods. All transactions are processed through secure and encrypted payment providers.

5. Order Processing

After payment confirmation:

  • Orders are processed within 1–5 business days

  • Once shipped, you will receive a confirmation email with tracking information

Business days do not include weekends or public holidays.

6. Shipping and Delivery

Estimated delivery time is 5–20 business days after shipment.

In certain circumstances beyond our control — including but not limited to customs processing, severe weather conditions, carrier delays, peak seasons, logistical disruptions, or force majeure events — delivery may take up to 60 business days.

If an order has not been delivered within 60 business days from the shipping date, the customer is entitled to request:

  • A full refund, or

  • A replacement shipment, subject to availability

Roviani Milano is not responsible for delays caused by incorrect or incomplete shipping information provided at checkout.

7. Returns and Refunds

Returns are governed by our Return & Refund Policy.

Customers may request a return within 30 calendar days of delivery, provided the item meets eligibility requirements outlined in our Return Policy.

Refunds will be issued to the original payment method once the returned item has been received and approved.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Roviani Milano shall not be liable for:

  • Improper use of products

  • Indirect, incidental, punitive, or consequential damages

  • Carrier-related delays or customs-related delays

In no event shall our total liability exceed the total amount paid by the customer for the specific order in question.

9. Intellectual Property

All content on roviani-milano.com — including text, images, logos, graphics, designs, and digital materials — is the exclusive property of Roviani Milano.

Unauthorized reproduction, distribution, or use of any content is strictly prohibited.

10. Privacy

We collect and process personal information in accordance with applicable privacy laws in the United States and Canada.

Please refer to our Privacy Policy for full details regarding how we collect, use, and protect your information.

11. Modifications to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes take effect immediately upon publication on our website.

Continued use of the website constitutes acceptance of any updated terms.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States.

Any disputes arising under these Terms shall be resolved in accordance with applicable U.S. federal and state laws.

13. Contact Information

For any questions regarding these Terms of Service, please contact:

Email: service@roviani-milano.com